FAQs / Shipping + Returns

Due to the hand-packed and hand-curated nature of our gifting business, all orders are packed and prepped for shipping in 2-3 business days AND then ship or picked up for local courier service.

For Example: If you place an order on Sunday, your order will begin processing and prepping for shipment between Monday and Friday of the same week. Once packed for shipping, you will receive your shipping confirmation and tracking information. We strive for and often have gifts out the door sooner than later.

Weekends do not apply toward business days.

If you have a deadline or expedited arrival date, please do not hesitate to request gifts be delivered by ‘x’ date. While we cannot guarantee expedited turnaround time, we will always strive to ensure your gift arrives for the special occasion. This can be requested via our contact form, on the special instructions box at checkout, or by emailing us at hello@shopbowontop.com.

If you’d like to purchase 5+ of the same gift, please email hello@shopbowontop.com for delivery arrangements and discounted shipping rates.

We offer a flat rate delivery charge for multiple orders going to the same location, we’ll provide a competitive quote for multiple orders being shipped to individual locations - we pass along our discounted UPS rates without markup.

International shipping is available upon request and subject to the tariff restrictions of the recipient country.

PO Boxes are highly discouraged and require USPS shipping. Please expect longer transit times when USPS is required.

Due to the custom nature of the business, we do not accept returns.

If the recipient refused the package, we will notify the sender of the return once our team has received the package at our Lenexa, KS studio. To re-ship to a recipient who refused a gift OR if an address change is required after the package is in the carriers hands, you may be subject to an extra fee. This fee averages $14 and is passed on from the delivery carrier. We will notify you of this fee via email and process payment prior to any re-shipping of a gift.

Please feel free to send any questions or concerns to hello@shopbowontop.com

Refunds are offered on a case by case basis. If your gift was damaged during transit, please reach out to the Bow on Top team at hello@shopbowontop.com within 5 business days with your name and order number so we can submit a claim on your behalf to the courier (UPS, USPS, Fedex).

Photograph(s) are required from UPS, USPS, and FedEx for claims. After reaching out, the Bow on Top team will discuss your options for refund and/or replacement and find the best fit for your needs.

If a gift is returned or reported missing due to an improper address or failure to receive a signature upon arrival, the client is responsible for any and all reshipping fees.